Return & Refund Policy

We stand behind our products with a 90-day money-back guarantee.

90-Day Guarantee

Your 90 days begin the day your order is delivered. If you try the product and decide it isn’t right for you, simply email us at info@tryfurever.com within 90 days, and we’ll issue you a full refund. You do not need to send the product back once it has been opened or used.

Standard Returns (Unused Items Only)

If you have not opened or used the product and simply wish to return it, you may do so within 90 days of receiving it. To be eligible, the item must be in the same condition you received it—unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase. To start a return, contact us at info@tryfurever.com. Once approved, we will provide you with the return address for our warehouse in China. Please note that you are responsible for return shipping costs. Items sent back without prior approval will not be accepted.

Shipping & Delivery

All orders are shipped with tracking numbers, and delivery times may vary due to high order volume, customs clearance, and international logistics. While most orders arrive within a reasonable time frame, delays are possible. A shipping delay does not qualify as “product not received,” as the package is still on the way. If you believe your order is taking longer than expected, you must contact us first at info@tryfurever.com so we can assist you and provide updates. If a package is ever confirmed lost by the carrier, we will replace or refund your order in full.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will work quickly to resolve the issue.

Exceptions / Non-Returnable Items

We cannot accept returns on perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, personal care goods such as beauty products, or hazardous materials such as flammable liquids or gases. Sale items and gift cards are also non-returnable.

Exchanges

The quickest way to get the product you want is to return your unused item if eligible and place a new order once your return is approved.

Refunds

For unused product returns, refunds will be issued once the return has been received and inspected at our warehouse. If approved, your refund will be sent back to your original payment method within 10 business days. For opened or used products under the 90-day guarantee, refunds will be processed once your request is approved via email. If more than 15 business days have passed since your refund was approved, please contact us at info@tryfurever.com.

Chargebacks

We are committed to resolving any issues quickly and fairly. All orders are shipped with tracking, and under Visa, Mastercard, and other card network regulations, chargebacks must have a valid reason. For example, “product not received” is only valid if the order was never shipped or confirmed delivered. Shipping delays while a package is in transit do not qualify as non-delivery.

Because of this, you must contact us first at info@tryfurever.com before initiating a chargeback. This gives us the opportunity to locate your package, resolve shipping delays, or issue a refund under our 90-day money-back guarantee. Customers are expected to act in good faith by allowing us the chance to provide a solution rather than filing a dispute prematurely.

Filing a chargeback without first giving us the chance to resolve your concern is considered misuse of the chargeback system. Customers who do so may experience refund delays, be denied future purchases, and have their accounts flagged for fraudulent activity. Our policies, along with carrier tracking information, may also be submitted as evidence to dispute invalid chargebacks with your bank.